ASB - Auckland Home Solutions

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Anti-Social Behaviour (ASB)

We define anti-social behaviour (ASB) as any persistent conduct that causes nuisance, alarm, or distress to you or your community. Your safety and wellbeing are our number one priority.

What is Anti-Social Behaviour?

Anti-Social behaviour (ASB) is defined in your tenancy agreement and by law as any behaviour that causes, or is likely to cause, harassment, alarm, distress, nuisance, or annoyance to others, or damage to property.

It can make people feel unsafe in their home or community. Examples include excessive and ongoing noise, harassment, violence or threats, damage to property, hate incidents, hate crime and domestic abuse .

How to Report Anti-Social Behaviour?

If something is happening to you that is making you feel unsafe, upset or frightened in your home please tell us as soon as you can. The sooner that we know, the sooner that we can help you. There are different ways that you can report anti-social behaviour to us. You can either

Report this Online

Contact Your Local Housing Officer

Contact Head Office

0191 587 0848

info@ahscic.co.uk

Auckland Home Solutions C.I.C First Floor, Severn House Mandale Business Park, Durham DH1 1TH

If you or someone else is in immediate danger, always call 999. For non-emergency crime, please contact the police on 101.

Once you have reported anti-social behaviour to us, we will explain to you what will happen next and keep you informed while we work to resolve the issue.

How We Will Support You

We will:

Take time during our visits to understand how the behaviour is affecting you.
Work with you, your representative and other organisations such as the police or social services.
Agree an action plan with you so that you know what will happen and when.
Keep you updated about the action that we have taken.

As Your Landlord

We will:

Look at ways to help prevent anti-social behaviour.
Take reports of anti-social behaviour seriously.
Take appropriate action against people who are causing anti social behaviour.
Treat all complaints confidentially (unless legal action is required.)

Fire Safety

Basic Fire Safety Tips:
+ Test your smoke alarms monthly to make sure they are working.
+ Keep hallways, stairways, and exits clear of clutter.
+ Do not overload plug sockets or use damaged electrical cables.
+ Always switch off cooking appliances after use.
+ Never leave candles or open flames unattended.

When to Report to AHS:
+ If your smoke alarm is not working and replacing the battery does not help.
+ If you notice faulty wiring, burning smells, or sparking outlets.
+ If fire doors do not close properly or are damaged.

How We Can Help:
When you report a fire safety concern, our team will arrange an inspection and ensure that the necessary repairs or replacements are carried out promptly. We will work with you to make sure your home remains compliant with fire safety standards.

Closing:
Your safety is our priority. Following basic fire safety steps protects not only your home but also your neighbours. If you have any concerns, don’t wait — contact Auckland Home Solutions for support and guidance.

How to Deal with Damp & Mould in Your Home

Damp and mould are common issues in homes, but if left untreated, they can affect your health and damage your living space. At Auckland Home Solutions, we want to help you understand the causes of damp and mould, and what you can do before requesting a repair.

Causes of Damp & Mould:
+ Poor ventilation in rooms like kitchens or bathrooms.
+ Condensation from drying clothes indoors.
+ Leaks or damage to pipes, roofs, or windows.

Steps You Can Take:
+ Open windows regularly to allow fresh air to circulate.
+ Wipe away moisture from windows and walls.
+ Keep furniture slightly away from walls to improve airflow.
+ Avoid drying clothes directly on radiators.

When to Report to AHS:
+ If mould continues to return after cleaning.
+ If you see large patches of damp spreading on walls or ceilings.
+ If there is a leak you cannot stop.

How We Can Help:
When you report damp or mould, our repairs team will assess the property, identify the cause, and arrange the necessary repair work to resolve the issue safely.

Closing:
Your home should be safe, comfortable, and healthy. If you are worried about damp or mould, don’t wait — follow the steps above and contact us for further support.