Our Story & Our Homes

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Our journey, our growth, and the homes that make a difference every day.

Our Story So Far

Auckland Home Solutions CIC (AHS) was founded in 2010 with a simple but powerful belief:

Everyone deserves access to safe, affordable and high-quality housing.

Established as a Community Interest Company under the Companies Act 2006, we exist to make a lasting difference in people’s lives.

From the beginning, we have focused on:

Not just as a place to stay – but as a place to feel secure, respected and at home.

In 2012, we became a Social Housing Provider.
Since then, the number of homes we manage has continued to grow.

Our Homes

Most of our homes are:

Leased long-term

Owned by housing investors or private landlords

We carefully manage and improve these homes so they are:

Safe

Stable

Comfortable

We work to raise standards so people can live in homes they feel proud of.

Where We Work

Our Head Office is based in Durham, in the North East of England.

We provide homes in different parts of the country, working closely with partners to meet local needs and deliver consistent, high-quality services nationwide.

Working With Communities

For over 15 years, AHS has supported local communities.

We work closely with:

Local Councils

Landlords

Care & Support Providers

Together, we help people find safe and suitable places to live.

Fire Safety

Basic Fire Safety Tips:
+ Test your smoke alarms monthly to make sure they are working.
+ Keep hallways, stairways, and exits clear of clutter.
+ Do not overload plug sockets or use damaged electrical cables.
+ Always switch off cooking appliances after use.
+ Never leave candles or open flames unattended.

When to Report to AHS:
+ If your smoke alarm is not working and replacing the battery does not help.
+ If you notice faulty wiring, burning smells, or sparking outlets.
+ If fire doors do not close properly or are damaged.

How We Can Help:
When you report a fire safety concern, our team will arrange an inspection and ensure that the necessary repairs or replacements are carried out promptly. We will work with you to make sure your home remains compliant with fire safety standards.

Closing:
Your safety is our priority. Following basic fire safety steps protects not only your home but also your neighbours. If you have any concerns, don’t wait — contact Auckland Home Solutions for support and guidance.

How to Deal with Damp & Mould in Your Home

Damp and mould are common issues in homes, but if left untreated, they can affect your health and damage your living space. At Auckland Home Solutions, we want to help you understand the causes of damp and mould, and what you can do before requesting a repair.

Causes of Damp & Mould:
+ Poor ventilation in rooms like kitchens or bathrooms.
+ Condensation from drying clothes indoors.
+ Leaks or damage to pipes, roofs, or windows.

Steps You Can Take:
+ Open windows regularly to allow fresh air to circulate.
+ Wipe away moisture from windows and walls.
+ Keep furniture slightly away from walls to improve airflow.
+ Avoid drying clothes directly on radiators.

When to Report to AHS:
+ If mould continues to return after cleaning.
+ If you see large patches of damp spreading on walls or ceilings.
+ If there is a leak you cannot stop.

How We Can Help:
When you report damp or mould, our repairs team will assess the property, identify the cause, and arrange the necessary repair work to resolve the issue safely.

Closing:
Your home should be safe, comfortable, and healthy. If you are worried about damp or mould, don’t wait — follow the steps above and contact us for further support.