Safeguarding
Respect for Adults at risk
Our Commitment to Your Safety
At Auckland Home Solutions, we believe that everyone has the fundamental right to live their life free from abuse, neglect, and harm. Safeguarding is not just a policy it is a core part of how we care for our community.
What is Safeguarding?
Recognising the signs is the first step in preventing harm.
Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. Abuse can take many forms, and it is important to be aware of them:
Physical Abuse
Harming someone through hitting, kicking, restraints, punishment, or withholding necessary medication or care.
Sexual Abuse
Unwanted sexual touch, attention, rape, or forcing someone into sexual acts against their will.
Financial Abuse
Controlling someone through stealing money, fraud, or denying them access to their own finances.
Domestic Abuse
Someone in the household harms another person emotionally, physically, sexually, financially, or psychologically.
Discrimination
Unfair treatment based on characteristics like disability, involving harassment, insults, or prejudice.
Neglect and Acts of Omission
Ignoring someone’s care needs or withholding essentials like food, medication, warmth, or support.
Self-Neglect
Individuals fail to care for their health, hygiene, or safety, sometimes due to illness.
Modern Slavery
Forcing people into labor or domestic work against their will, often without payment or freedom.
Psychological Abuse
Intimidation, threats, harassment, or isolating someone from services, friends, education, or social opportunities.
Organisational Abuse
Care settings provide poor standards, neglect, or repeated mistreatment of individuals.
Physical & Domestic Abuse
Physical & Domestic Abuse
Financial Abuse
Financial Abuse
Psychological Abuse
Psychological Abuse
What To Do
If you suspect abuse, feel unsafe, or are worried about a neighbor, please take the following steps:
Call Emergency Services First:
If you or someone else is in immediate danger, dial 999 straight away to contact the police or ambulance.
Speak Up Immediately:
If it is not an emergency but you are concerned, tell a trusted staff member, your Local Housing Officer, or call our team at 0191 587 0848.
Do Not Confront the Abuser:
For your own safety, avoid confronting the person causing harm. Leave the investigation and intervention to the professionals.
Keep a Record:
If it is safe to do so, make brief notes of what happened, including dates, times, and any details you can remember.
Reach Out to Local Authorities:
You can also directly contact the local council’s safeguarding team to report your concerns.
How We Protect You
Trained & Caring Staff
All our team members undergo rigorous background checks and regular safeguarding training to recognize signs of abuse and act promptly.
Zero Tolerance
We operate a zero-tolerance policy towards abuse of any kind within our properties.
Listening to You
We create a culture of openness. If something feels wrong, we listen without judgment and take your concerns seriously.
Working with Partners
We collaborate closely with local authorities, social services, and the police to ensure at-risk adults get the expert protection they need.
What To Expect
When you report a safeguarding concern to Auckland Home Solutions, here is how we will support you:
To Be Heard and Believed:
We will listen to you carefully, take your concerns seriously, and treat you with respect and empathy without any judgment.
Strict Confidentiality:
We handle all reports with the utmost sensitivity. We will only share your information with professionals who absolutely need to know in order to keep you safe.
Prompt Action:
Your safety is our priority. We will quickly assess the situation and take immediate steps to ensure you are protected from further harm.
You Stay in Control:
We will not leave you in the dark. We will explain the process to you, keep you informed, and involve you in the decisions made about your safety and well-being.
Expert Support:
We will work side-by-side with social services, the police, and other partner agencies to make sure you get the right professional help and long-term support.
What can you talk to us about?
- Someone hurting you
- Someone taking your money
- Being shouted at or scared
- Not getting the help you need
- People coming into your home who make you feel unsafe
- People trying to make you do things you don't want to do
Who can you tell?
- Staff on site where you live
- Your Local Housing Officer
- The council safeguarding team
- The police if you are in immediate danger
What will we do?
- Listen to you
- Take you seriously
- Help you contact the right people
- Only share information to keep you safe
Video Links
Useful Links
National Domestic Abuse Helpline
Refuge (Women & Children)
Your safety and well-being are our absolute priorities. To understand the full details of how we protect our community and your rights, please review our comprehensive policy.
