If you share your home, please check the repair hasn’t already been reported before contacting us.
Manage your home using the My Auckland app Using the my Auckland app
Report a Repair
Once you report a repair we will agree an appointment based on the priority and your availability.
Before You Report Have You Checked...
Boiler
Check the error code and pressure gauge.
Electrics
Check the fuse board for tripped switches.
Drains
Showers – are your drains free from hair?
External pipes
Check for outside blockages or damage.
Toilets & sinks:
Ensure blockages aren’t caused by misuse
Structural elements
Inspect nearby walls, windows, or roof for faults.
Batteries & bulbs
Verify if the issue just requires a simple battery or bulb replacement.
Doors & locks
Check for deliberate damage or lost keys/fobs.
Furniture & Cleanliness
Confirm if the repair relates to supplied furniture or general room hygiene.
Has the Repair Already Been Reported?
The Urgency of the Repair
If it is AHS's Responisibility
Reporting a Repair
If you feel you have identified a need to report a repair click below. When reporting a repair make sure you…
Smart Home Tips
Ventilate Rooms
Open windows when cooking to stop damp.
Turn Heating On
Keep a steady temperature in winter.
Wipe Away Condensation
Dry condensation off windows daily.
Bin the wipes
Never flush wet wipes or thick paper down the toilet
Optimise Energy Use
Unplug appliances when not in use or utilise smart plugs
Keep spare keys
Ensure easy access to your home.
Watch your visitors
Manage your visitors to maintain a secure and friendly environment
Helpful Tip
If you have an emergency repair, please call us straight away. Do not email, as this may delay assistance.
Report your emergency repair: 0191 933 8787
My Auckland App
The quickest and easiest way to report a repair is through our online portal. You can also call us on 0191 933 8787
Please have your details and a clear description of the problem ready.



