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White Goods
Supporting independent living with essential White Goods and maintenance services.
White Goods Info
Auckland Home Solutions CIC (AHS) provide a range of white goods within our supported housing homes.
Within this type of accommodation, customers should have access to essential appliances required for safe and independent living, while AHS clearly defines responsibilities for provision, maintenance, repair, and replacement.
We do not…
Provide, repair or replace dishwashers.
Provide, repair or replace domestic tumble driers.
Provide, repair or replace microwaves.
However, we do…
Commercial Tumble Driers
Available in eligible properties as part of our supported housing provision. Contact us to check if your home qualifies.
Home-Based Provision
Appliances are supplied based on your specific home type. View our White Goods Policy for full details on eligibility and provision.
White Goods by Home Type
Self-Contained Flat
You will be provided with:
- A cooker
- A hob
- A cooker hood (if applicable)
Property with Communal Kitchen
You will be provided with:
- A cooker
- A hob
- A cooker hood (if applicable)
- Fridge/freezer
Shared House with Communal Kitchen
You will be provided with:
- A cooker
- A hob
- A cooker hood
- Fridge/freezer
- Washing Machine
White Goods by Home Type
You will be provided with:
- A cooker
- A hob
- A cooker hood (if applicable)
Property with Communal Kitchen
- A cooker
- A hob
- A cooker hood (if applicable)
- Fridge/freezer
Shared House with Communal Kitchen
- A cooker
- A hob
- A cooker hood
- Fridge/freezer
- Washing Machine
Before Reporting a Repair
Check Responsibility
Make sure the appliance is provided by AHS and not owned by you before requesting a repair.
Identify the Fault
Determine whether the issue is physical damage or a functional problem.
If there is an error code, please check online to understand what it means.
Basic Maintenance Checks Before Reporting
By completing these checks, you help us better understand the issue and prepare for repair.
Clean any filters (e.g. washing machine filters)
Look for visible wear and tear such as burn marks
Ensure pipework or connections have not become disconnected
Restart the appliance
Confirm Before Reporting
If the appliance is confirmed faulty, you can then proceed with reporting the repair.
Helpful Tip
If a repair is required, please provide:
- A clear description of the issue (e.g. not turning on, oven not heating)
- A clear photo of the full appliance (not blurry)
- The error code (if any) that you have already checked but cannot resolve
